Q&A for Network Issues, System Slowness or Login Issues

• Check if others on the same network are experiencing slow internet

• Restart your router/modem

• Temporarily disconnect from VPN and test again

• Use a wired connection if possible (instead of WiFi)

• Use services like speedtest.net to measure network performance

• Try logging out and back into the system

• Restart your browser

• Try using a different browser (Chrome, Edge, Firefox)

• Clear cache and cookies

How to do it:

Google Chrome:

1. Click the three dots (⋮) in the top-right corner.
2. Go to Settings > Privacy and security > Clear browsing data.
3. *Choose * Time range (e.g., Last 24 hours, All time)
4. Check:

• • • Cookies and other site data
    • Cached images and files

6. Click Clear data.

Edge:

1. Click the three dots (⋯) in the top-right corner.
2. Go to Settings > Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Select Time range.
5. Check:

• • • Cookies and other site data
    • Cached images and files

7. Click Clear now.

How to do it:

Google Chrome/Edge:

• Open Chrome/Edge.
• Click the three vertical dots (⋮) in the top-right corner.
• Go to Help > About Google Chrome/Edge.
• Chrome/Edge will automatically check for updates and install them.
• Click Relaunch to finish the update if needed.

• Use incognito/private mode to test without cache:

How to do it:

Google Chrome

• Shortcut: Ctrl + Shift + N (Windows/Linux) or Cmd + Shift + N (Mac)
• Menu: Click the three dots (⋮) in the top-right corner → New Incognito Window

Microsoft Edge

• Shortcut: Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac)
• Menu: Click the three dots (⋮) in the top-right corner → New InPrivate window

Login Issues

• Make sure you're entering the correct username/password

• Check if you're connected to the correct URL/environment

• Try logging in using a different browser or device

Updated on: 04/03/2026